I believe that they also take in the players record of punishments/warning points as well. The player always has the freedom to make an appeal. Also depends on how the player acts accordingly to the situation that's happening.
EDIT: Been here for 2 years and I have yet to see an unfair ban...
Your Steam Name: Dank
Your Steam ID:STEAM_1:0:109536809
Your Character Name: Luciano Galante
Target Steam Name: Bankrupt Beast
Target Character Name (if known): N/A
Request reason: The player killed me, without a reason when I went to get money out of my...