Delta's Refund Request

[Delta.]

In-Game Name: Frankie Perazzo
Steam Name: Delta
SteamID: STEAM_0:1:113997689

Date and time of loss: 12/22/18 11:00 pm
what happened: i equipped a mask and it took my gem off and when i went back to put it on its says its broken , and is not repairable
What do you need refunded: 120k or one blue gem
Evidence: https://plays.tv/video/5c1f086d88b25295ed/r-i-p-blue-gem-smh

 

[Rommel]

Your refund has been denied.

Reason: There is no need for us to refund you a new items since you still have the item in your inventory. Since you still have the gem in your inventory that is enough proof for us to show that you did in fact buy it from the premium shop which solves that issue. Next time you are in-game and there is an SA online just make a report regarding this asking for assistance in getting it fixed and they can give you a new one. Then you can simply destroy the broken/non working one with them present to know you did it. You could also see if trying to repair it at a bench works but I don't know if that actually will whatsoever.