Quality of life issues

[Caboose]

I’ve had some serious issues when it comes to mining, money and just general quality of life on the server.

I’m relatively new only been on for about a week now. My first experiences when I come to the server was being VDMed and RDMed constantly for 4 hours.

I’ve also made several reports over the past couple of days and staff response time is very very rare. I would report these issues or ask general questions and staff even with 120 pop with 5-6 staff on it would be a wait of 1-2 hours. If they ever showed up at all.

Hacking and Mass RDM have been extremely common for me and I’ve lost thousands of dollars in guns and countless death timers on these issues.

Mining also is extremely buggy you can’t hit the rocks half the time so it makes lvl grinding extremely slow. I say I would hit the rock 10 times and about 4-5 of the hits would go through.

Auto bans are also a problem for people like me since my game crashes constantly for some reason. I know if other people who had crashed during situations like being arrested or just death screen to where a auto ban has taken place. The answer you get from staff is “You need proof”. How will normal players like me provide proof as we just want to play but end up having bugs on the game. Maybe if you implemented a strike system so if it’s a constant issue then a ban takes place. However it’s impossible to provide evidence at times for most people because it’s random. Most of the time you don’t have the computer space to be have all this video running either so it’s a complicated issues to fix. However the auto ban system on leaving durning death is not good and I think if you do leave on death you should have all your items stripped and still have the hospital fee taken out. The bans are just a really weird addition because of how many times the system flags these issues when it’s not the players fault.

VDMing is extremely common I am shocked that half the server even has cars considering the lack of driving experience because I have been ran over more that 30 times in one day alone.

Plus police in most situations do things like abuse stun sticks, taze you and plant weapons on your person to RDM which I have plenty of footage of.

These are just some issue i want to bring up because new players other than me deal with this. I know because I talk to people everyday about server issues and now I’m taking it to the forums. Please find a way to correct these things I have no modding knowledge or advice towards running a server because I never have. That being said please take my complaining to heart because there are a lot more people being abused on the server like this.

 

[Thy]

Can you make some paragraphs please? It's very uncomfortable to read the wall.

 

[Caboose]

Can you make some paragraphs please? It's very uncomfortable to read the wall.
View attachment 13487

Yep

 

[Caboose]

Can you make some paragraphs please? It's very uncomfortable to read the wall.
View attachment 13487

Better ?

 

[twofone]

Unfortunately this point has been brought to life a million times. You like the rest of us just have to continue to deal w it or quit. Things here seem to change slowly and the staff ticket time problem has been a problem since i got here in July. As for mining it's not a bug, you aren't supposed to get the ore every time. They say there's AC but the AC doesn't stop the kids that alt all day with injectors. Police honestly either need to get free guns or two lives and not both but thats a balancing issue that's been around as long as i've been here as well. You cant expect a 4 crim base to handle a 10 cop force with free guns and 2 lives. The cops break NLR a lot but make sure you have proof cause if you don't your sits are usually never resolved. Not to mention admins using HE Launchers when they know its broken during raids and we can't do anything about it.

 

[Caboose]

Unfortunately this point has been brought to life a million times. You like the rest of us just have to continue to deal w it or quit. Things here seem to change slowly and the staff ticket time problem has been a problem since i got here in July. As for mining it's not a bug, you aren't supposed to get the ore every time. They say there's AC but the AC doesn't stop the kids that alt all day with injectors. Police honestly either need to get free guns or two lives and not both but thats a balancing issue that's been around as long as i've been here as well. You cant expect a 4 crim base to handle a 10 cop force with free guns and 2 lives. The cops break NLR a lot but make sure you have proof cause if you don't your sits are usually never resolved. Not to mention admins using HE Launchers when they know its broken during raids and we can't do anything about it.

I mean the problem is in your statement right there. "You are like the rest of us just have to continue dealing with it or quit."

That's a huge issue that the staff has not addressed because from what I have seen half the staff cares half don't.

I understand also development is a big thing on the server ect. I met a guy whos played the server since 2017. He was basically saying that it is kind of how the server works just kind of runs and people just have to deal with it. Not really sure why the staff aren't helping with most stuff or just give copy past answers. I've reported several RDMs and I got banned last night from my pc crashing during a auto ban instance. There was a hacker mass RDMing 2 days back and I had a staff literally tell me word for word. "You are the only one who flagged it so how can I prove that it is mass RDM."

That is a insane answer considering I was talking with around 14 people at the L1 bank and they told me they all reported it too. I'm not sure if staff need overhauling or not, but I have no power here besides a opinion. So lets hope that slow change you speak of picks up some pace because its killing gaming experience for most people. That's why over HALF the server is premium because people who benefit form this stuff pay and stay. While most new players just get on go this is some bull sh*t then dip out because they get RDMed constantly.

 

[twofone]

I mean the problem is in your statement right there. "You are like the rest of us just have to continue dealing with it or quit."

That's a huge issue that the staff has not addressed because from what I have seen half the staff cares half don't.

Man I agree it's a huge issue and shouldn't be a thing. Sad part is it's an echo chamber that never stops echoing.

I am positive, instead of listening this thread, it will be closed because its "against staff". You me and a large majority of the player base feel the exact same way you do! Sadly enough though there's this huge "not my problem" attitude towards players and the situations they face. A lot of people have a major issue with the consistency in punishment and I can't help but agree. This has been and will continue to be a problem. You hear people talk about the server being full and needing a 2nd one and there has to be a reason that's not the case anymore right? All of us know the culprit and the players have complained of the same problems time and time again. Fact of the matter is their aren't enough active staff to police the players and clean up the rule breaks. And the one's that are active don't seem very coordinated and send punishments flying willy nilly for large amounts of time. The only reason I think staff is so harsh is because they don't have to be on the receiving end and therefore can't relate to how we feel. There is a major disconnect between staff and player and it needs to be corrected or analytics will continue to fall.

 

[Caboose]

Man I agree it's a huge issue and shouldn't be a thing. Sad part is it's an echo chamber that never stops echoing.

I am positive, instead of listening this thread, it will be closed because its "against staff". You me and a large majority of the player base feel the exact same way you do! Sadly enough though there's this huge "not my problem" attitude towards players and the situations they face. A lot of people have a major issue with the consistency in punishment and I can't help but agree. This has been and will continue to be a problem. You hear people talk about the server being full and needing a 2nd one and there has to be a reason that's not the case anymore right? All of us know the culprit and the players have complained of the same problems time and time again. Fact of the matter is their aren't enough active staff to police the players and clean up the rule breaks. And the one's that are active don't seem very coordinated and send punishments flying willy nilly for large amounts of time. The only reason I think staff is so harsh is because they don't have to be on the receiving end and therefore can't relate to how we feel. There is a major disconnect between staff and player and it needs to be corrected or analytics will continue to fall.

The thing is the thread isn't even to hate on the staff. We both know it's a legit concern for the server and its future.
The issues we listed above is why in the long run the server will hemorrhage players one day or the next.
It is just weird to hear that so openly from people and I have not even made it to my 8th day yet... this is all a big red flag.
However the staff can only change this and I hope the owner knows but we will never know until things are done.

Hope this post doesn't get taken down!!!

 

[Bob Ross]

staff ain't gonna fix it just deal with it like the rest of us

 

[voter fraud]

I always get mass rdm'd/vmd'd during AEST 20:00-24:00, never any admins on.. Server could do with some oceanic/asian region admins

 

[Shimax ツ]

I mean the problem is in your statement right there. "You are like the rest of us just have to continue dealing with it or quit."

That's a huge issue that the staff has not addressed because from what I have seen half the staff cares half don't.

A lot of people have a major issue with the consistency in punishment and I can't help but agree. This has been and will continue to be a problem. You hear people talk about the server being full and needing a 2nd one and there has to be a reason that's not the case anymore right? All of us know the culprit and the players have complained of the same problems time and time again.

I appreciate these concerns and understand why you feel this way, because it's something I've been working at mitigating personally. Though, it's very difficult if it's only me in that mindset, which I hope isn't the case.

I can tell you with confidence the long response times has been an issue for a while now. And usually, it happens nowadays because it's been the same couple of staff members on all day and they've done nothing but take reports. They then get burnt out and ask for more staff to come on which never happens. It's a cycle of burnout and loss of motivation I think. You will see the same staff members on every day at this point.

I don't wish to feed into a long arguement about how "the staff team needs reform", but I simply wish to express that there are those among us who are striving to improve staff/player relations as well as improve report times and more.

"You are the only one who flagged it so how can I prove that it is mass RDM."

If you get an answer like this, I'd imagine that staff member was busy or had a very busy day. There is a couple of things we can do if offline during a massRDM. I won't say 'record or get your sit invalidated' but moreso 'record so that it's easier to punish them and we aren't making any assumptions or unfair conclusions'

Once again, you do bring up some very good points, and I hope that with all of us working at it we can restore the relationship between staff and players to how it should be.

 

[JucaMais]

Honestly, for the RDM/VDM stuff, with time you'll get used with player interactions, learning how to predict dangerous situations that would lead to RDM/rulebreaks and how avoid it; The same with VDM, if you pay more attention of your whereabouts and learn the most dangerous spots for walking on, you will avoid naturally these VDMs.
I've often played for hours on the server without getting killed nor run over once.

 

[Skojen]

Hello Caboose,

I do appreciate hearing your concerns and issues that you may be having right now on the server. I'd like to just answer some of your points so that it can be addressed for you.

I’m relatively new only been on for about a week now. My first experiences when I come to the server was being VDMed and RDMed constantly for 4 hours.

I do understand that this can be frustrating and annoying at times, but we do our best to make sure that problems like that are resolved as quickly as possible.

Our staff team are made up of volunteers that dedicate their time to performing general administrative duties (taking reports, answering questions, etc.,). We understand that you may be concerned about the rulebreaks that do happen - but this happens on every server, rulebreaks are common.

We do review these problems from outside of the server internally via forum reports, as those issues do get handled.

Hacking and Mass RDM have been extremely common for me and I’ve lost thousands of dollars in guns and countless death timers on these issues.

If you believe that rulebreaks did occur when you were killed and it did go against the server rules, you can alternatively make a player report on the person on the forums or make an in-game report to create a ticket.

Furthermore, once the staff member has handled your case, they'll determine if you are eligible for a refund request. If you are eligible for a refund request, then you will be able to retrieve any lost items by making a refund request on the forums.

Plus police in most situations do things like abuse stun sticks, taze you and plant weapons on your person to RDM which I have plenty of footage of.

As mentioned above, make a report in-game or do it on the forums. We have a dedicated team on the Report Management team that will be more than willing to handle your report to resolve those issues.

We are always reviewing and doing our best to improve the experiences of all players on our server. If you have any other concerns, feel free to let me know and I'll be more than happy to help you.

Best Regards,
Skojenmeister.

 

[Berry Gunderson]

Auto bans are also a problem for people like me since my game crashes constantly for some reason. I know if other people who had crashed during situations like being arrested or just death screen to where a auto ban has taken place. The answer you get from staff is “You need proof”. How will normal players like me provide proof as we just want to play but end up having bugs on the game. Maybe if you implemented a strike system so if it’s a constant issue then a ban takes place. However it’s impossible to provide evidence at times for most people because it’s random. Most of the time you don’t have the computer space to be have all this video running either so it’s a complicated issues to fix. However the auto ban system on leaving durning death is not good and I think if you do leave on death you should have all your items stripped and still have the hospital fee taken out. The bans are just a really weird addition because of how many times the system flags these issues when it’s not the players fault.
unning a server because I never have. That being said please take my complaining to heart because there are a lot more people being abused on the server like this.

if players could leave during death timer they would just rejoin before the timer was up. Also its only 4 mins max unless you are stabilized and even then its only has players waiting 0:30 to 7:00 at times when in the grand scheme of a gaming session really is not that much.

Also I used to crash all the time and never got an auto ban not sure its its a system thing but I was always under the assumption that the system could detect these things. (Also if you are crashing a lot I highly recommend using the 64bit beta version of gmod if you are not already. Not only did this stop my game from crashing but it also gave me a massive FPS boost.)

And as of the recording, its just part of a an RP server were rule breaks are common, staff need to remain unbias and cant go on a he said she said system like other gmod servers. If you are having issues with space I know a lot of users here use medal.tv that saves clips to the cloud. I would say it will make your monolith life much better if you get in the habit of recording everything that may help you in a sit as it will make sits on the forums or in game go much smoother. I personally use the windows default recorder to record the last 30 secs of game play by pressing winkey+G