defuse refund request

[defuse]

In-Game name: Andres Vera
Steam name: defuse
Steam ID: STEAM_0:1:80264908

Date and time of loss: 8/8/2017 @ 10:17pm EST
What happened: I took a driving test and passed, but when I reconnected it was gone. I took a second one, this time taking a screenshot, and it vanished when I reconnected. Lost $15,000.

What I need refunded : A driver's license and $7,500, or $15,000.
Evidence :
https://gyazo.com/0c35c8369e7438b53a9eb7ec1d3a91cb

https://gyazo.com/41d2e6e729a4a3b58d5f74a60c003733

 

[Thy]

Just feel like pointing out that you have selected the wrong answer in the second screenshot so you probably failed that test.

 

[defuse]

Just feel like pointing out that you have selected the wrong answer in the second screenshot so you probably failed that test.

I passed both times putting the exact same answers. Thank you.

 

[Thy]

I passed both times putting the exact same answers. Thank you.

Huh, I guess you're allowed to give one or two wrong answers on the test, I just assumed otherwise. Nevermind then.

 

[defuse]

Huh, I guess you're allowed to give one or two wrong answers on the test, I just assumed otherwise. Nevermind then.

Yeah I was thinking it was the wrong answer as well the second time, but I thought since I passed the first time, why take my chances.

 

[Lola Meid]

Hello. I understand this can be frustrating. It's a good thing you took screenshots. However, to give you your drivers license you'd have to come online and I'd have to give you the license through the console. Therefor I'm only going to refund you 7.500$

You will not receive both as you only have evidence for the 1 occurrence, and you'd have to choose between the license or 7.5004, not both. Always take screenshots and maybe take it to the Technical Issues on the forums.

Accepted, we have issued your Refund Request. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.