Deranking my smelting level glitch Brandon Mcbride

[▄︻̷̿┻̿═━一]

In-Game name: Brandon Mcbride
Steam name: ▄︻̷̿┻̿═━一
Steam ID: STEAM_0:1:92283866
Date and time of loss: 8/29/2017 3:45pm est
What happend: I was trying to smelt some copper bars and i lost all my smelting levels.
What do you need refunded: my smelting levels back to 99.Keeps happening

 

[Lola Meid]

Accepted, we have issued your Refund Request. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.