In-Game Name: Ethan King
Steam Name: Etheract
SteamID: STEAM_0:0:74181786
Date and time of loss (specify the timezone): 9/29/2021
What happened: I logged in for the first time since update 2.0 and my monocle and mustache cosmetics were gone. I had bought them both a long time ago but when I went to store it said I didn't own either of them, I re-bought the monocle for 50 MonoCoins and re-logged and said I still didn't own it.
What do you need refunded: Monocle and mustache cosmetic items or cost to re-purchase both.
Evidence: I have attached two pictures, one showing I don't own the monocle and one showing I purchased it for 50 MonoCoins previously, I probably have videos showing me wearing both the monocle and mustache if required.
Read, understood and followed refund request rules and guidelines?: Yes.
Steam Name: Etheract
SteamID: STEAM_0:0:74181786
Date and time of loss (specify the timezone): 9/29/2021
What happened: I logged in for the first time since update 2.0 and my monocle and mustache cosmetics were gone. I had bought them both a long time ago but when I went to store it said I didn't own either of them, I re-bought the monocle for 50 MonoCoins and re-logged and said I still didn't own it.
What do you need refunded: Monocle and mustache cosmetic items or cost to re-purchase both.
Evidence: I have attached two pictures, one showing I don't own the monocle and one showing I purchased it for 50 MonoCoins previously, I probably have videos showing me wearing both the monocle and mustache if required.
Read, understood and followed refund request rules and guidelines?: Yes.
