My police level didn't save

[TomCruise]

n-Game name: Thrym Eldjarn
Steam name:who is dis nikka
Steam ID:STEAM_0:1:52946242

Date and time of loss: When I logged out I suppose.
What happened: Logged in and my levels had gone down to what they were before I had leveled up last session. Not the first time this happened so I got a screenshot before I got off.

How much do you need refunded: 4 levels
Evidence: http://steamcommunity.com/sharedfiles/filedetails/?id=1129636388

 

[Perry]

You can't refund 4 levels.

Denied, unfortunately you do not meet the criteria we have been provided to accept refund requests. If you feel like this was an error, please contact a Server Director or a member of the Community Management team.