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trinitiseb

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In-Game Name: Sebastian Damm
Steam Name: Trinitiseb
SteamID: STEAM_0:0:84700987

Date and time of loss (specify the timezone): 6/1 2021, 20:59:03 gmt+1
What happened: Server crashed as i won a 1000 chip bet on 0 green the moment server crash, if u check chat log i was in casino in over 1.5 hours.

What do you need refunded: 1000 chips on 0 green win, (dont know the value)
Evidence: attached
Read, understood and followed refund request rules and guidelines?: Absolutely.20210106205903_1.jpg
 

Thanewolfe

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Unfortunately, this does not meet the criteria provided for a refund. Therefore, this request is denied, I see your bet counter at 100, which would equate to $1,000, furthermore, I can't see any proof that the ball actually landed on "0" as you claim, also I see a bet on black and a bet on "00" but nothing on "0" unless it is being blocked by the person on the table. If you find any issues with this ruling, please contact a Server Director or a member of the Community Management team.

The criteria that was not met for the refund are as follows:

  1. We do not refund little things, this includes 1-10 levels or anything below the value $2,500.
  2. Do not ask for something you "could have had".

Best Regards,
Thanewolfe
 
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