Cosmetics Refund Request

[wright]

In-Game Name: Frank Barnes
Steam Name: wright
SteamID: STEAM_1:1:91135411

Date and time of loss:
Unsure, noticed all of my cosmetics were gone after buying premium. Re-joining multiple times and waiting for server restarts did not solve the problem.

What happened:
All of my cosmetics are now gone and it asks me to re-buy them.

What do you need refunded:

Total monetary value: $153,600
Stars Band: $2,000
Red Scarf: $9,700
Santa Penguin: $100,000
Black Trilby: $2,500
Eye Glasses: $2,500
Cowboy Beepop: $8,200
Monocle: $17,000
Black Scarf: $9,200
Brown Trilby: $2,500


Evidence:
Imgur albums:

https://imgur.com/a/KsqlQBw

https://imgur.com/a/NAcNwpS

no cosmetics

Watch "no cosmetics" on Streamable.

streamable.com

edit: preview only shows two pictures, click on the album to view the rest (first one)

 

[Airless]

Hello @wright, it is currently fixed please check if the cosmetics came back automatically.

 

[wright]

still not fixed

Watch "still not fixed" on Streamable.

streamable.com

Still not fixed, none of my cosmetics are there. When I click on one I own, it asks me to purchase it over and over. (it doesn't go through)

 

[Michael]

Stars Band: $2,000
Red Scarf: $9,700
Santa Penguin: $100,000
Black Trilby: $2,500
Eye Glasses: $2,500
Cowboy Beepop: $8,200
Monocle: $17,000
Black Scarf: $9,200
Brown Trilby: $2,500

Total = $153,600

Refund Request Accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact me, a Server Director or a member of the Community Management team to provide assistance.