I can CONFIRM the items lost due to them being deployed when there were insufficient combat-ready cops active and being unable to pick them up. If this wasn't a cause, then it may have been a glitch, because they wouldn't fix against the safes and couldn't be picked up as usual.
Your Refund Request Has Been Accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact me, a Server Director or a member of the Community Management team to provide assistance.
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