Jeff Stall Levels Refund Request?

[Hunter00001]

In-Game Name: Jeff Stall
Steam Name: Hunter
SteamID: 76561198167679884

Date and time of loss (specify the timezone): No clue
What happened: logged in and have literally none of my skill levels.

What do you need refunded:All of my skill levels. I am player level 595 and have sank over a thousand hours into the server and am drawing a blank why i would loose all my levels out of the blue. really hoping a staff can refund my hard work.
Evidence:

Read, understood and followed refund request rules and guidelines?: yes....... If more evidence for my skills is needed i can post a 5 minute video showing me in game and showing me go into the skills tab.

 

[shain]

Request Accepted, we have issued your Refund Request. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.