my levels :(

[papa1456]

In-Game name tom stevens
Steam nameapa1456
Steam ID:http://steamcommunity.com/profiles/76561198403447260/home

Date and time of loss:when I logged on I realised they were gone
What happened: lost my levels

How much do you need refunded: my levels.
Evidence:http://steamcommunity.com/sharedfiles/filedetails/?id=1152860231
http://steamcommunity.com/sharedfiles/filedetails/?id=1152860408
me with level 1 http://steamcommunity.com/profiles/76561198403447260/screenshot/887630894575202376

 

[Lola Meid]

Accepted, we have issued your Refund Request. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.