Not able to acess puffer and hooded section of clothing

[Jamal Hisin]

Title explains it pretty well. I've talked to staff and tried everything they said but it still doesn't work. I have premium from buying it off someone using in game cash. The text in the GUI shows a red background. Please help if anyone has information.

 

[Brent Skeng]

Screenshots?

Have you reconnected to the server after you got premium?

 

[Jamal Hisin]

It doesnt allow me to take a screenshot in the GUI. I have reconnected before.

 

[Brent Skeng]

take a pic with ur phone lol