Official Car Mechanic & MrNex Staff Report

[PhaseBootz]

our Steam Name: Phase Boots
Your Steam ID: STEAM_0:0:54456722
Your Character Name (If Applicable): Austin Cofeven

Admin being reported( Tag by writing @ before their forum name: @John Leonard and @mrnex235


Reason for Report:

Both of these staff members were actively denying/ignoring any action regarding my reports. Viktor Sokolov has been constantly harassing/player disrespecting, which I put in a In-Game report for. One was handled by kev, saying the situation was dealt with. However, this continued so I made another report. This report was actively ignored by the staff on duty.
When I was mic spamming, and eventually banned (rightfully so, I am not here to deny this), Viktor made a report I imagine and not even 1 minute later BOTH of the staff members on duty were at the scene of the crime to issue out the ban. It shouldn't take both staff members on duty for this, it also doesn't excuse disrespect. Two wrongs don't make a right, right?

However, with any other reports, they weren't there in the blink of an eye, and for someone like me it is actively ignored. This is over micspam, which is against the rules but not the worst offense.

Here is some context (these situations were dealt with in game, but they provide context)
I was cuffed and left alone for at least 10 minutes with 0 processing by officers earlier. I made a report with no staff response. When the officers eventually came back, they put me in the camera picture room for about 5 minutes, with no action. Then, without the official booking process, I was placed in a cell and was thankfully let out and processed by another player. During this time, I made multiple comments, PMed some staff members, as this actively prevented me from playing the game. I couldn't leave the server, 1. I was hancuffed, 2. It would break RP rules, and the staff did not respond to reports in time. Imagine if no players saw me and I was left in that cell for over an hour?


Time of Occurrence: Around 5:00 or 6:00 PM PST
Evidence to support your claim:
Previous report logs ( will show my ticket with 0 action after a long time)
Staff teleport logs
Additional members involved/witnessing:
Read, understood and followed staff report rules?: yes

 

[MR.NEX235]

Both of these staff members were actively denying/ignoring any action regarding my reports. Viktor Sokolov has been constantly harassing/player disrespecting, which I put in a In-Game report for. One was handled by kev, saying the situation was dealt with. However, this continued so I made another report.

I don't think that myself or @John Leonard were actively trying to ignore or deny the reports that you made against others, we were just busy with other reports, I even said in OOC to wait and we will be there to help in time.

I was cuffed and left alone for at least 10 minutes with 0 processing by officers earlier. I made a report with no staff response. When the officers eventually came back, they put me in the camera picture room for about 5 minutes, with no action. Then, without the official booking process, I was placed in a cell and was thankfully let out and processed by another player. During this time, I made multiple comments, PMed some staff members, as this actively prevented me from playing the game. I couldn't leave the server, 1. I was hancuffed, 2. It would break RP rules, and the staff did not respond to reports in time. Imagine if no players saw me and I was left in that cell for over an hour?

This whole situation with you being cuffed I do no remember if I received PMs from you about this, the only PMs that I remember you sending me was on the 15th Saying "you get it yet?" I'm sorry that I was not able to help you when you needed it.

Mr.nex235

 

[PhaseBootz]

I don't think that myself or @John Leonard were actively trying to ignore or deny the reports that you made against others, we were just busy with other reports, I even said in OOC to wait and we will be there to help in time.

That doesn't explain why the report I made about Viktor before I was banned was sitting for a while, but the second Viktor complained to you guys about mic spam you were there so fast, not even 1 minute. He dragged me from bank to car dealership and when we got to car dealership, POOF. If you are so busy with other reports, why are both of you at the scene in an instant about an easy ban lol? After I was banned, I doubt that report was even processed.

 

[Melody]

Thank you for your report. I'll start this by saying you haven't provided evidence, which would normally mean a staff report is void. I did look through your logs for the past 2 days, though, because staff members ignoring reports is obviously something we want to avoid, especially if it's avoiding reports from a specific player. Here's what I found:

Since Jan.15th at 3:30am BST, you have made 7 reports. 5 of those reports were claimed and closed, 1 was closed by you, and 1 was left unclaimed due to you being banned while it was open.

There was one report that stayed open for about 40 minutes, this is the one where you mentioned being locked in a cell. During this time staff were dealing with plenty of tickets - over 20 in the time that yours was open. Please keep in mind that while some tickets can be quick, in a worst case scenario a single ticket can take upwards of an hour. I wasn't on at the time so I don't know if there were any sits that were taking an excessive amount of time, but patience is vital while watching staff do their duties. Often times when you see staff teleporting to different players, they're dealing with the same situation.

As for you saying you PMed staff members to (hopefully nicely) remind them of your ticket, here's what I could find:

Aside from some metagaming to other players, these are the only PMs that are relevant to the situation.

And to the note of you making multiple comments on your report, this is the report in question (reads bottom to top):


Finally, this report and the report that ultimately ended in you getting banned were more than 2 and a half hours apart. It's not like this ticket was still open when they dealt with your micspamming report. Furthermore, judging staff response time at two completely different points in the day is arbitrary - the amount of tickets coming in can differ significantly.

I understand your in-game issue was incredibly frustrating, obviously no one enjoys powergaming and being locked in a cell. However, from the logs and your reports from the last day, it doesn't appear that you were being ignored. As stated above, they were all claimed except for 2, and staff were particularly swamped At the time you had a poor experience. Please keep in mind that staff are volunteers and do their best to help you, and while they may not always get to your report in the timeframe you would like, it doesn't mean they're targeting or ignoring you.

Denied.