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GuiltyPie

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In-Game Name - Bruce Smith
Steam Name- GuiltyPie
SteamID- STEAM_0:0:175172241

Date and time of loss- 3/7/2018 2:02 PM
What happened - I had just saved up for all the equipment for LSD and I got the green powder done and put it in the mini fridge while crafting some furniture in Griff 325 Apt. 6. I put down the adventure roll when the flask was at about 75% then everything in my apartment disappeared. This was the first time I had an issue like this and instantly made a report it took about 25 minutes until an admin came to tell me it didn't fall into the floor or go up on the roof. He told me I should make a refund request and have video proof(which I assumed I didn't need since there's logs and I thought they would take care of it). I used nvidea shadowplay but that only records the past 7 minutes and it took 25 minutes for an admin to come to tell me I needed proof.

What do you need a refund on - a mini fridge, flask, green powder, purple liquid, adventure roll, and a crafting bench
 

GuiltyPie

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about 4 mins after loosing everything, since that is how far my shadow-play went for recording
 

ELIASS

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Denied, unfortunately you do not meet the criteria we have been provided to accept refund requests. If you feel like this was an error, please contact a Server Director or a member of the Community Management team.

sorry to say but This is iinsufficient evidence; also i talked to the staff member that took your report and unfortunately he didnt check the logs
 
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