In-Game Name: Tay Kay
Steam Name: Shiza
SteamID: STEAM_0:1:74177321
Date and time of loss: 09/10/2018 around 9:45pm
What happened: I went to go eat dinner so I was afk, I then got kicked by Yeffrey for being afk and when I joined back after 5 mins of hanging around townhall I look in my premium locker and recognize that I'm missing 2 sets of factory equipment and a row of my locker is empty, I have no clue how it happened but immediately after I realised this I made a ticket and explained it all to @Shiblamo he told me to make a refund request and I said I'll relog to see if that fixes it to which I did infront of him, after joining back the problem wasn't fixed and so I made another ticket which @Rexzyy responded I asked him to take screenshots of my locker and inventory to show that I wasn't hiding it. P.S The video is pretty long, it's only there to prove I didn't deploy it and lose it that way and it starts from the last time I checked my inventory to when I got kicked and game crashed so feel free to skip through most of it.
What do you need refunded: 2x all of the following: Factory Smelter, Factory Conveyor, Factory Crusher, Factory Storage Box
Evidence: This is my logs after I rejoined: https://gyazo.com/6e3586ecf17849726b848bb79527bae3
This is my locker post the bug: https://gyazo.com/e11e1aa7518e6cffa31361e367a3a0c3
This is a video of the last time I looked at my inventory prior to me getting kicked:
Steam Name: Shiza
SteamID: STEAM_0:1:74177321
Date and time of loss: 09/10/2018 around 9:45pm
What happened: I went to go eat dinner so I was afk, I then got kicked by Yeffrey for being afk and when I joined back after 5 mins of hanging around townhall I look in my premium locker and recognize that I'm missing 2 sets of factory equipment and a row of my locker is empty, I have no clue how it happened but immediately after I realised this I made a ticket and explained it all to @Shiblamo he told me to make a refund request and I said I'll relog to see if that fixes it to which I did infront of him, after joining back the problem wasn't fixed and so I made another ticket which @Rexzyy responded I asked him to take screenshots of my locker and inventory to show that I wasn't hiding it. P.S The video is pretty long, it's only there to prove I didn't deploy it and lose it that way and it starts from the last time I checked my inventory to when I got kicked and game crashed so feel free to skip through most of it.
What do you need refunded: 2x all of the following: Factory Smelter, Factory Conveyor, Factory Crusher, Factory Storage Box
Evidence: This is my logs after I rejoined: https://gyazo.com/6e3586ecf17849726b848bb79527bae3
This is my locker post the bug: https://gyazo.com/e11e1aa7518e6cffa31361e367a3a0c3
This is a video of the last time I looked at my inventory prior to me getting kicked:
