refund request

[boris mcdonald]

In-Game Name:boris mcdonald
Steam Name:itz_smithy
SteamID:STEAM_0:1:188197271

Date and time of loss: 11:50am GMT
What happened: trade glitched out and both parties did not receive the items we were trying to trade

What do you need refunded:16k or 2 scars
Evidence:

 

[Rommel]

Your refund request has been denied.

Reason: Your refund request does not meet the requirements set in the refund request guidelines. It appears that in the video you just gave him 16k, he never put the guns in the offer and you pressed accept just giving him the money. It seems like either you gave him the money or you were scammed ingame within the limit for ingame scams.