Server crashed and lost money

[Smalley]

In-Game name: Jay Smalley
Steam name: Smalley
Steam ID: STEAM_0:1:63739510

Date and time of loss: 07/12/2017 14:40
What happened: Was Gambling at the new casino and spent literally all my money on it. But then a miracle gave me 1.5k and in my 2nd time lucky I won the jackpot of $736k but then the server crashed which annoyed me as I joined back to find out that I didn't have my money and now i'm literally skint. I now have no money. I do have a screenshot of me winning this money at the same time as the crash. I didn't spend all that money just to not win anything :L xD https://imgur.com/L9uayZW
I may have video evidence if needed.

How much do you need refunded: $736k

 

[Hisoka]

I'm sorry to reply on this. but even though you hit a bonus you don't win the jackpot. That top wheel spins and if it lands on Jackpot you get that cash, but nobody will ever know.... because you only hit the bonus.

 

[Moretti]

When winning a jackpot it makes a colorful announcement to the entire server that you won the jackpot. If the server crashes while you're having a "bonus" spin on the Wheel Of Luck machines it will automaticly spin back to what it was last at. The bonus spinner will always be pointing at "Jackpot" after a server restart as you can see on the machine to your left aswell. From my point of view this looks like you got the first bonus spin on the machine since server restart and you were so unlucky that the server crashed while it was spinning so it automaticly spinned back to the jackpot.

- Sorry for even commenting on this as it's none of my buisness c:

 

[Johnny183]

Denied, unfortunately you do not meet the criteria we have been provided to accept refund requests. If you feel like this was an error, please contact a Server Director or a member of the Community Management team. Without the message of winning in chat, we can't provide a refund for jackpots.