server crashed once AGAIN

[PROV36]

In-Game name: john terrance
Steam name PROV36
Steam32 ID:STEAM_0:1:106135554

Date and time of loss: 1/25/2018 3:17 pm
What happened: server crashed

How much do you need refunded: sixteen red grapes
Evidencehttp://prntscr.com/i5licy IT CRASHED AGAIN AFTER THE THE PHOTO I SENT HERES ANOTHER http://prntscr.com/i5locd

 

[PROV36]

Seriously monolith fix your servers, please

 

[Kweezeee]

Accepted, we have issued your Refund Request.
When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund.
If you find any issues, please contact the Server Director or a member of the Community Management team.