Server restart 29-06

[Rolf]

In-Game Name: Joseph Cartier
Steam Name: Cartier
SteamID64:76561198072659054

Date and time of loss: 29.06.2018 around 16:25 UTC+2
What happened: Planted my grapes and weed, 5 min later a restart happens.

What do you need refunded:

• 9 GRAPES SEED
• 8 WEED POTS
• 8 SOIL FOR THE POTS
• 8 WEED SEED

Evidence:

https://imgur.com/a/kf8DB99

 

[Rommel]

@Rolf Unless you can prove that it was a server crash or fully unannounced restart (which does not include scheduled daily restarts), we cannot issue a refund.

 

[Gregg]

Denied, unfortunately you do not meet the criteria we have been provided to accept refund requests. If you feel like this was an error, please contact a Server Director or a member of the Community Management team.