Refund Request (Cosmetic)

[pordest]

Format:

In-Game Name: Ryu Hideyoshi
Steam Name: pordest
SteamID: https://steamcommunity.com/id/imsodeadinside/

Date and time of loss: 04/07/2020 - 11PM CST
What happened: I bought a cowboy hat yesterday from the cosmetics store, and when I logged in today I did not have it on and it was saying I had to buy the cosmetic again. I talked to @tazdevil335 and he said I might be able to get a refund so I'm just trying.

What do you need refunded: I just need the 8,200 for the hat back (or a way to keep the hat permanently)
Evidence:
video of me purchasing the hat yesterday.
i screen recorded a portion of a video i recorded yesterday so that's why it says Desktop and today's date.

 

[Melody]

Your Refund Request Has Been Denied. Your Refund Request Does Not Meet The Provided Guidelines. If you feel like this was an error, please contact a Server Director or a member of the Community Management Team.
Note: We cannot refund lost cosmetics on screenshots alone - please provide video of it showing in the NPC that you do not own the hat, along with the other evidence provided here. Make sure the video shows your inventory as well.