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  1. Rommel

    Cop NLR

    Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.
  2. Rommel

    Cop RDM x2

    @Valentino Meid Please confirm or deny the first part of this request please.
  3. Rommel

    Refund(not finsished waiting for video to upload)

    @SpacedSloth Please confirmed that he lost his items in a way that was either to a bug with the door, rulebreak, or server side issue. As if you properly got killed by standing in the way of a big metal door that would technically be a valid in character death.
  4. Rommel

    RR

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set within our refund request guidelines. We cannot refund for client side issues or mistakes or issues that are not server side or not a result of a confirmed rulebreak. When you choose an option for...
  5. Rommel

    Hanz And That Random Person's Refund Request

    @Hanz If possible do you have a staff member who can confirm or deny this who took your report, as you would need one in this occassion due to it being a raid and in accordance to the refund guidelines.
  6. Rommel

    cop raid voided

    @Whathe12 If you get a chance please confirm or deny this request so we can process it.
  7. Rommel

    cop killed me after i took his gun and comms

    @legit Do you by any chance have the staff member in game who dealt with the report and can confirm or deny it as a rulebreak from the detective, as yes it does seem like you properly stripped him and very possible that he did break failrp, but he was in vicinity of his vehicle and thus possibly...
  8. Rommel

    Refund

    @yung god Do you have the staff members name who handled the player report or in game report if you made one, so they can confirm it as a rule break.
  9. Rommel

    Refund request

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set within our refund request guidelines. We cannot refund for issues that are client side and not the result of a confirmed rulebreak or server bug/issue. Make sure in the future that your keybinds...
  10. Rommel

    ultra's refund request

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set within our refund request guidelines. In the occassion of this being an ingame rulebreak (if it is one), you would require confirmation from the staff member who made the report to be able to...
  11. Rommel

    refund request

    @LorD Do you have any staff who dealt with the issue and game and gave you approval to make this as it would be required due to the nature of it being a possible rulebreak. Are you additionally sure that the person in question who shot was a civ and not a detective, atleast in the case of the...
  12. Rommel

    roll back? levels

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set within our refund request guidelines. There is not enough evidence provided to be able to process this report. We would need to have had atleast a before and after of your levels to confirm the...
  13. Rommel

    expolsion in the blue warhouse randomly

    @TheRustyPlayer Do you have anything that shows what actually killed you or exploded as there is an ingame feature tied to the fire system that can cause houses and certain other buildings to have a mild explosion then create a fire. If that is the case this would in fact be an in character death.
  14. Rommel

    Factory Equipment - Refund Request [11/19/18]

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set in our refund request guidelines. You must provide enough evidence to determine that you lost something wrongly or as a result of a server issue or bug, additionally you are generally required to...
  15. Rommel

    Mono market bug

    @PMX You wanted to be tagged so it is best that you look into or atleast confirm that he had this issue.
  16. Rommel

    Bad Luck.. Isn't my taste.

    Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: We do have your steam ID now that...
  17. Rommel

    Refund Request

    Your refund request has been denied. Reason: To my knowledge it is impossible for cars to randomly dissapear from your garage and no longer be owned by you. With that being said one of the followings things may have happened. The first being that you sold the car accidental or not, the second...
  18. Rommel

    Refund

    Your refund request has been denied. Reason: Your refund request does not meet the guidelines set within our refund request guidelines page. You may not make refunds about in game situations such as deaths, raids, or robberies without approval from staff beforehand, or an accepted player...
  19. Rommel

    Refund Request.

    @Zynthax Your refund needs to be confirmed seperatly from his since it is a seperate one, please update it to say what actually happened rather than just a link. @Swift Can you confirm or deny this request?
  20. Rommel

    Kevin Hansen - Refund Request - Delete/hide pls

    Request has been closed at the request of the person who opened it.
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