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@Don Faccia You need to provide a more full and detailed description of what exactly happened please, @The JD can you also confirm or deny this situation as a rulebreak that occurred and possibly give your side to it if you have any. Note: In accordance to our refund request guidelines you may...

Your refund request has been denied as you have not technically lost the item and still have it, however we can still assist you in fixing your item for you. Note: When you are next in game when there is a senior administrator + on please make a report regarding your bugged item and they can...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.

Your refund request has been denied. Reason: Your refund request does not meet the guidelines set in our refund request guidelines. We cannot refund items that we have no proof of you having before losing them in an unfair way, be it from a bug or other server-side issue or rulebreak. Note: I...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: If the blocks themselves are bugged...

@ThotNos Do you have any evidence whatsoever for these items as in accordance with the guidelines, we need to make sure you did in fact have these items and that they were lost due to the server crashing.

@The JD When you get a chance to see this, please confirm or deny if he had these items when the server went down.

@DevulTj Will need to look into this when he sees the tags as this is regarding the bug with the realtor deed system.

@Chris Heist If possible try and find that initial footage showing you did own it as we do require a before and after of some sorts in accordance with the refund guidelines.

@DevulTj Will need to look into this refund as it is in regards to the bug that occurred with the realtor deed system.

@DevulTj Will need to look into this as it pertains to the bug (or whatever happened) with the realtor deed system.

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: I recommend trying to do a lower...

Your refund request has been denied. Reason: Your refund request does not meet the guidelines set in our refund request guidelines. We can only issue refunds for server-side issues, crashes, and rule-breaks with some exceptions. There is currently no rule which prevents the police from closing...

Your refund request has been denied. Reason: Your refund request does not meet the guidelines set in our refund request guidelines. We can only issue refunds for server-side issues, rule breaks, or certain circumstances confirmed by staff members. In your occasion, though it was a bit weird for...

Your refund has been denied. Reason: There is no need for us to refund you a new items since you still have the item in your inventory. Since you still have the gem in your inventory that is enough proof for us to show that you did in fact buy it from the premium shop which solves that issue...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: Upon reviewing of the video, there...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team.

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: I agree that in this occassion a...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: Your confirmed player report...

Your refund request has been accepted. When you are next online, please go to the 'Refund Request' NPC located in the bank to collect your refund. If you find any issues, please contact the Server Director or a member of the Community Management team. Note: I also highly recommend you make a...